UX/UI Design

UX/UI
DESIGN

FROM ARGENTINA 🇦🇷
TO THE WORLD

Start Project
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Digital Nomad

maiesquivel@hotmail.com

+5493413592122

UX/UI
DESIGN

FROM ARGENTINA 🇦🇷
TO THE WORLD

Start Project
Linkedin-in Instagram Dribbble

Digital Nomad

maiesquivel@hotmail.com

+5493413592122

Case Study

Irys Dashboard

Role

Product Designer

Deliverables

Dashboard

Released

November 2021

Industry

Civic Engagement

Irys*

Designing the system that turns citizen reports into real municipal action.

Where operations breaks down

Civic platforms don’t break at the point of reporting. They break in how work is handled afterward.

When I took on this project, the challenge wasn’t just helping citizens report issues, it was enabling municipalities to manage them effectively.

Looking beyond the surface The issue wasn’t visibility, it was operational complexity.

Everything that entered the system ended up in the dashboard, but that didn’t mean it was easy to act on.

Teams had to sort through incoming issues, decide priorities without clear signals, and manually coordinate across departments. Progress wasn’t always visible, and understanding the state of a case often meant jumping between views.

This translated into real operational friction: a 35% increase in time spent per case, a 28% delay in assignment, and over 40% of issues requiring manual follow-ups between teams. What should have been a tool to streamline operations ended up adding extra steps.

NO CLARITY

NO PROGRESS

NO RESOLUTION

NO DECISIONS

NO PRIORITY

NO CLARITY

NO PROGRESS

NO RESOLUTION

NO DECISIONS

NO PRIORITY

The Solution

I redesigned the dashboard around three core principles: reducing operational friction, improving decision-making, and enabling teams to move faster from intake to resolution.

Issue categorization

Smart filtering

Urgency signals

Location-based grouping

Status-based sorting

Clear priority levels

Reduced noise in views

Faster case triage

Structured data layout

Clear status indicators

Strong status visibility

Unified case view

Quick system overview

Real-time progress tracking

Actionable key insights

Reduced cognitive load

Automated task assignment

Clear ownership definition

Cross-team coordination

Real-time system updates

Faster team handoffs

Reduced manual effort

Action-driven workflows

Improved resolution speed

Process Workflow

I worked on the dashboard in parallel with the mobile app and an evolving design system, building on an already advanced foundation. The process focused on understanding operational workflows, identifying friction points, and aligning new solutions with existing patterns.

Each decision aimed to balance consistency, scalability, and real-world usability across teams.

Researched how teams receive, prioritize, and resolve issues across departments using interviews, surveys, and workflow mapping. Mapped processes, identified bottlenecks, and uncovered gaps in coordination and visibility.

Understand operations

01

Synthesized insights into clear operational problems using journey maps and structured flows. Aligned solutions with existing app flows and design system patterns in Figma, reframing the challenge into scalable workflows.

Define and align

02

Worked alongside the evolving design system in Figma, extending it to support data-heavy interfaces and complex interactions. Defined components, layouts, and patterns that ensured consistency while adapting to dashboard needs.

Extend the system

03

Designed and prototyped interfaces in Figma, focusing on prioritization, clarity, and execution across teams. Validated flows through usability testing and iteration, improving task handling and decision-making speed.

Design for action

04

What changed

Resolution throughput increased, enabling teams to resolve more cases in less time and reducing backlog. With clearer prioritization, defined ownership, and more structured workflows, teams were able to move issues forward without the constant need for manual coordination.

Task assignment became faster and more consistent, while progress was easier to track across departments.

What I learned

Designing the dashboard made it clear that time is shaped by how information is organized. When issues are hard to identify, priorities are unclear, or ownership is undefined, everything slows down, even if the data is there.

By restructuring how cases were surfaced, prioritized, and assigned, teams could recognize what mattered faster and move from awareness to action with less delay.